Patients Rights & Responsibilties

As a patient, you are entitled to the following:

Respectful Care:

  • Receive necessary care regardless of race, gender, origin, language, age, disability or source of payment
  • Privacy during care, examinations, treatments and conversations with the physician and other healthcare providers
  • from mental and physical abuse or harassment
  • Have health care information provided in a manner and form that the patient can understand

Involvement in Care Decisions

  • Make informed decisions about the care yourself or through an attendan
  • Access to medical record & confidentiality
  • All medical records will be treated as confidential by the staff. Exceptions are as required by law, transfer of care or third party administrator/insurance contract

Express Concern about Care or Billing

  • Express any concerns regarding patient care
  • We encourage the patient to communicate concerns or compliments to their consultant, the customer care assistants or any member of our staff
  • Information on expected costs of treatment
  • Examine your bill and receive an explanation of the charges regardless of the source of payment for your care
Patient's Responsibilities

As a patient, you have the following responsibilities:

Answer questions correctly

  • Provide accurate health related information

Make sure you understand

  • Ask questions to understand your treatment plan
  • Read all medical forms thoroughly
  • Ask for clarifications before signing the consent form
  • Follow the treatment plan recommended by the healthcare provider

Help us serve you better

  • Be considerate of the hospital’s personnel and property
  • Observe facility policies and procedures, including those related to smoking, noise, and number of visitors